Internship in HR Advisory & Operations Team
The HR Advisory & Operations team is responsible for the effective delivery of HR Operations transactions and the provision of Advisory Services to employees. They will receive employee queries by telephone, intranet/ portal and email, and will either resolve or escalate each query, utilizing case management technology. They will educate employees on the use of the HR portal to get direct answers to future queries and focus on providing good customer service. This team also provides administrativ
HR Advisory & Operations Team located in Green Office is looking for an intern who would help the team in delivering HR Operations transactions and advisory services to employees.
This paid internship will last 3 months with the possibility of extension.
Responsibilities:
• Respond to some email queries and issues raised by employees via emails and will either resolve or escalate the query using the case management tool
• Provide information on policies and procedures and answer questions based on FAQs (Frequently Asked Questions) and standard procedures
• Support self-service issues or queries, including explaining step-by-step instructions how to complete tasks by self-service if available
• Resolve incidents received by using solutions in the knowledge database or escalate to the appropriate teams
• Handle all employment/employee related records and documents such (i.e. verification, storage, retrieval, disposal and archiving of all employee related electronic records and document images)
• Run ad-hoc reports and help with managing customer satisfaction survey analysis on a monthly basis
• Bachelor degree
• Very good written and spoken English
• Knowledge of Microsoft Office tools such as Outlook, Word and Excel
• Very good communication skills
• Strong attention to details
• Availability to work 40 hours per week
Additional assets:
• Experience of working in Advisory Services environment whether HR or any other function, i.e. Finance, Payroll, etc.
• Experience of working within HR area
• Paid internship which starts with a 3-day onboarding induction program
• Real on-the-job experience, supported with an attractive training package
• Internship Program coordinator from HR and a 'buddy' in the team who are there to answer all your questions
• Perspectives for permanent role – our best interns are becoming our first-in-line candidates
Does this appeal to you? We are looking forward to receiving your complete online application.
UBS is an equal opportunity employer. We respect and seek to empower each individual and the diverse cultures, perspectives, skills and experiences within our workforce.
dodane przez MJCC
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